SCC

In 2008 SCC was in dire straights. The economic downturn had resulted in low memberships and trainings, the previous management company had depleted all reserves and the organization was in serious debt with its suppliers. When the management company filed for bankruptcy in December 2008 the SCC board asked Process Core Group to step in, assess and take control of the situation.

Our analysis was clear: SCCs cost structures did not match the income it generated; The organization depended solely on manual processes; It lacked any insight in profitability levers or the behavior of its members; SCC lacked a consistent message; and its products needed a refresh and expansion. 

Our first step was to rebuild operations. A self-service portal supported by knowledgable staff re-enabled memberships and also launched the collection of critical member relationship data. In the quarters following we migrated instructor management, training registration and large event registration. Resulting in a single source of customer intelligence by late 2009. In 2009 we established payment plans with SCC suppliers to ensure SCC would continue to receive services from its suppliers. 

In 2009 Process Core Group brought MPD in to revamp all marketing messages. Although well-recognized the SCC logo was confusing and had a 1990s style. The marketing efforts focused on three major elements:

  • Market the organization separate from its key product 
  • Develop consistent and up-to-date marketing collateral
  • Create a new logo for SCC and the SCOR products

The campaign resulted in increased industry name recognition for Supply Chain Council and SCC instead of the “SCOR-council”. The new logo was well-accepted and recognized. The SCC website was search engine optimized, simplified and became the first response in Google search for supply chain in 2010.

In 2010 large events continued to decline, resulting in an additional financial burden for SCC. We convinced the SCC board to postpone large events (Supply Chain World Conferences) and implement a weekly webinar program. The webinars enabled SCC practitioners to attend SCC sessions without traveling. SCC was the first in the supply chain industry to implement the webinar program. The sessions were well-attended and highly rated and continued through 2012. 

After the SCC certification partner ended its services to SCC on short notice in 2011, Process Core Group established a new certification program with Kryterion. The new processes were integrated in the SCC CRM system and added one of the final data elements to the SCC customer knowledge database. The new processes now gave SCC full visibility to financial liabilities of certification vouchers – information that had not been available before.

In 2012 Process Core Group completed its multi-year research on supply chain management practices and launched the next generation product for SCC: M4SC™. M4SC is a platform on which SCC can build a portfolio of future products and services: training, certification, benchmarking, events, awards programs, publications.

M4SC - See also http://orwiki.org/SCM

Building a sales team was the final step in the recovery process for SCC. Although uncommon for non-profit research and training organizations we recognized the need for a sales process that supports the key customers of SCC: Consultative sales. In 2013 we piloted different organizational models. The North American model gave the best results: A dedicated resource with fixed pay and commissions. A plan was made to roll out consultative sales teams in 2014. In 2014 North American sales resulted in the highest sales and delivery of in-house training in the history of SCC. The steady growth of profitability of SCC cleared the path for the next phase for SCC:

In 2014 the SCC board agreed to merge SCC with APICS.

SCOR Supply Chain Council Apics

Supply Chain | Research | Education | NGO | USA (Global HQ) | Rebuild an Organization | Operations | Sales | Marketing | Finance

Global companies like Sasol, Cemex, Lowe’s and Volvo trust PCG. Read more about how we helped these companies improve their business processes.

Sasol

Energy and chemicals manufacturer Sasol (SSL: $200B sales) is expanding their product portfolio in the Americas region. The first step was the construction of a joint venture in Texas. Sasol hired Process Core Group to help develop the business processes for order promising, tolling manufacturing, shipping, packaging, and freight forwarder integration to support a new business model.

CEMEX

Construction materials manufacturer CEMEX (CX: $14B sales) is building a supply chain for the future. A cross-functional team recognized the need to agree on a common supply chain strategy and brought in Process Core Group to help develop a supply chain strategy definition program and structure communication to executive management and regional organizations.

Supply Chain Council

In 2008 Supply Chain Council (SCC) was in dire straits — serious debt, an aging product line and disappointing membership numbers. When the management company filed for bankruptcy in December 2008 the SCC board asked Process Core Group to step in and take control of the situation. Under PCG leadership, new products and services were introduced, SCC was restored to a thought leader in the industry and training margins grew to 70%+. In 2014 SCC merged with APICS.

Lowe’s

The Do-it-Yourself Home Building Retailer (LOW: $43B sales) learned how to do-it-themselves with Process Core Group. After their nascent BPM function stagnated quarter after quarter trying to anchor BPM with steering teams and frameworks but no business results, they turned to Process Core Group alone to help them rebuild their organization and operations with a focus on execution and not just standards, to train key staff in BPM off-the-shelf methodology with open frameworks, and to anchor their credibility with very high-value projects across their company.

Volvo Group

When Manufacturing Giant AB Volvo (VOLV: $36B sales) – maker of Truck, Aerospace, Bus, Boating, and Construction equipment – wanted to build their own IT BPM function, they turned exclusively to Process Core Group to provide the nuts-and-bolts planning, recruiting, training, mentoring, and process project piloting for North American and European Teams. They also turned to Process Core Group to help them craft research and communication to firm sponsorship in BPM across the company, in Operations teams as well as the IT function.

Other client engagements

  • US Air Force. The US Air Force turned to Process Core Group to solve key problems in training their staff to use SCOR® for process improvement. By focusing on practical implementation of BPM rather than the theory, Process Core Group paved the way for success with rollout at Tinker Air Force Base in Oklahoma.
  • DHL. DHL USA chose Process Core Group as the exclusive resource to mentor them in development of their IT BPM program development, helping them to identify organizational objectives & goals, develop senior sponsorship, and incorporate off-the shelf methodology into their team’s operations.
  • Brainstorm. Brainstorm (BPM Institute) has sole-sourced their process team development curriculum from Process Core Group, with phenomenal growth in demand (10x) of the training.
  • StubHub. StubHub! turned to Process Core Group to help them develop their BPM capability as they manage extraordinary growth from $50M to a $500M annual sales in the event ticket marketplace, with all the associated headaches and core process competencies being more stridently demanded.
  • Yutong. Chinese bus manufacturer Yutong brought Process Core Group in to restart a stalled program to address their problems with time-to-market for their city busses. Guiding them to focus on the product and portfolio management objectives & goals helped them to understand the need to move from engineer-to-order to configure-to-order, implemented through product standardization.

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