Do-it-Yourself Home Building Retailer Lowe’s (LOW: $43B sales) learned how to do-it-themselves with Process Core Group. After their nascent BPM function stagnated quarter after quarter trying to anchor BPM with steering teams and frameworks but no business results, they turned to Process Core Group alone to help them rebuild their organization and operations with a focus on execution and not just standards, to train key staff in BPM off-the-shelf methodology with open frameworks, and to anchor their credibility with very high-value projects across their company.
Their reputation cemented with a successful $170M cost improvement processre-engineering program, the team’s work portfolio expanded steadily from 1 to 2 to 4 and more major programs within their first year of setup, quadrupled staff, and created a highly-disciplined interlocked organization across all business units within Lowe’s.
The approach PCG took to first train us, then have us participate, and finally lead projects made it easy to grow into my new role.— Lowe’s BPS team member
Over 30 Lowe’s BPM professionals are engaged across all business segments within a single operations model for the process organization.
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