In 2008 SCC was in dire straights. The economic downturn had resulted in low memberships and trainings, the previous management company had depleted all reserves and the organization was in serious debt with its suppliers. When the management company filed for bankruptcy in December 2008 the SCC board asked Process Core Group to step in, assess and take control of the situation.

Our analysis was clear: SCCs cost structures did not match the income it generated; The organization depended solely on manual processes; It lacked any insight in profitability levers or the behavior of its members; SCC lacked a consistent message; and its products needed a refresh and expansion. 

Our first step was to rebuild operations. A self-service portal supported by knowledgable staff re-enabled memberships and also launched the collection of critical member relationship data. In the quarters following we migrated instructor management, training registration and large event registration. Resulting in a single source of customer intelligence by late 2009. In 2009 we established payment plans with SCC suppliers to ensure SCC would continue to receive services from its suppliers. 

In 2009 Process Core Group brought MPD in to revamp all marketing messages. Although well-recognized the SCC logo was confusing and had a 1990s style. The marketing efforts focused on three major elements:

  • Market the organization separate from its key product 
  • Develop consistent and up-to-date marketing collateral
  • Create a new logo for SCC and the SCOR products

The campaign resulted in increased industry name recognition for Supply Chain Council and SCC instead of the “SCOR-council”. The new logo was well-accepted and recognized. The SCC website was search engine optimized, simplified and became the first response in Google search for supply chain in 2010.

In 2009 PCG developed and tested, in collaboration with Clemson University, the SCOR Scholar Certification program. This program allowed undergraduate and masters students in Supply Chain and/or Logistics programs at universities to receive SCOR certification during their studies. The program was adopted by 2012 by universities in the US, Asia, Europe and South Africa.

In 2010 large events continued to decline, resulting in an additional financial burden for SCC. We convinced the SCC board to postpone large events (Supply Chain World Conferences) and implement a weekly webinar program. The webinars enabled SCC practitioners to attend SCC sessions without traveling. SCC was the first in the supply chain industry to implement the webinar program. The sessions were well-attended and highly rated and continued through 2012. 

We finished 2010 with the launch of SCOR 10 which included the supply chain skills research team deliverables and linked the Apics dictionary to SCOR.

After the SCC certification partner ended its services to SCC on short notice in 2011, Process Core Group established a new certification program with Kryterion. The new processes were integrated in the SCC CRM system and added one of the final data elements to the SCC customer knowledge database. The new processes now gave SCC full visibility to financial liabilities of certification vouchers – information that had not been available before.

In 2012 Process Core Group completed its multi-year research on supply chain management practices and launched the next generation product for SCC: M4SC™. M4SC is a platform on which SCC can build a portfolio of future products and services: training, certification, benchmarking, events, awards programs, publications.

M4SC - See also

In 2013 we published SCOR 11 which included restructuring and deepening of cost metrics, classification of best practices, and consolidation of Enable processes. SCOR 11 was available online and open, through the SCOR browser PCG developed for SCC.

Building a sales team was the final step in the recovery process for SCC. Although uncommon for non-profit research and training organizations we recognized the need for a sales process that supports the key customers of SCC: Consultative sales. In 2013 we piloted different organizational models. The North American model gave the best results: A dedicated resource with fixed pay and commissions. A plan was made to roll out consultative sales teams in 2014. In 2014 North American sales resulted in the highest sales and delivery of in-house training in the history of SCC. The steady growth of profitability of SCC cleared the path for the next phase for SCC: In 2014 the SCC board agreed to merge SCC with APICS.

SCOR Supply Chain Council Apics

Supply Chain | Research | Education | NGO | USA (Global HQ) | Rebuild an Organization | Operations | Sales | Marketing | Finance

Process Core Group, LP was established in 2005 as a management consulting firm serving fortune 500-1000 companies. The company has built its reputation by providing quality consulting, training and research services in the area of business process management (BPM), serving customers in manufacturing, retail, government and services industries.

Our Vision

Process Core Group’s vision is to help our customers Demystify business process management by making it easy to understand, easy to perform, and easy to deploy at all scales of business enterprise; Deliver business process management techniques which streamline and accelerate business change, and which bring the best return for all process investments in a company; Deploy standards-based process knowledge to provide the highest-value and most-responsive experience for our clients.

Our Services

Our approach to solving business process problems is modularized and therefore adaptable. We listed the most common types of projects we support below as services:

  • Assess − Discover whether your processes support your business strategies
  • Operationalize − Implement processes to support your (changing) business strategies
  • Re-Source − Outsource, insource, offshore, near-shore, or re-shore your business processes
  • Repair − Overhaul processes − from broken, manual, and outdated to reliable, measurable, and secure

Don’t worry if your project needs don’t fit these definitions. We probably have done what you need before. Some additional example projects include: Building an internal process team, Implement S&OP processes with software, Product engineering process assessment, Engineer-to-Order to Make-to-Order conversion, BPM Techniques training, Develop process documentation, Procure-to-Pay automation assessment. And so much more.

Give us a call if you would like to discuss how we can help you.

Contact us

We are committed to providing our customers with products and services characterized by outstanding quality, customer service, and value. For company background or employment inquiries please contact us by email at or by telephone at our office at +1-281-652-5573

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