Tag Archives: re-engineering

Reactive/Proactive

As I speak to supply chain audiences, I focus on key messages that are important, but sometimes forget where they came from. One key message I focus on is that the best supply chain organizations are not “managing by project” – they consider that a type of management failure. Continue reading

If I Had a Hammer

“When you have a hammer,” so the saying goes, “everything looks like a nail.” The implication, of course, is that when you have a good problem-solving technique, you tend to look at every problem and see examples of problems that would benefit from the use of your technique. By extension, this saying suggests that people with hammers often try to use them when they are completely inappropriate. Continue reading

Keep On Keeping On

Someone told me a bad joke this morning “How is Winnie the Pooh like Jack the Ripper”… They both share the same middle name. In Six-Sigma “DMAIC” or “DMADV”, there are five distinct phases of work, in what my company uses there is “SCADD”, or five distinct phases of work, in SCOR there are five distinct phases, in many methodologies there are 4, 5, 6 phases of work… and they all somewhat share the same ‘middle’ name, or analysis. I’ve written before here about not getting locked in ‘analysis paralysis’ by focusing on designing an analysis plan to answer a question, usually a question about what is a root-cause issue in business performance which doesn’t meet a requirement. However, finding a root-cause issue is not the same as solving the problem, and that’s the focus of my interest today. Continue reading

Bootstrapping

When Paul Harmon asked me to write a column for Business Process Trends about my experiences as Senior Director of IT Business Process Management at Hewlett Packard, I felt that it would be a wonderful opportunity to share my thoughts on some of the problems and the opportunities involved in setting up a BP change organization. At least I can provide some insights on some of the twists in the road and how to recognize milestones along the way. Continue reading