Tag Archives: Design

From Supply Chain IT to IT Supply Chain

We are all well acquainted with the story of “the cobbler’s son,” whose father can’t keep his own children shod. Likewise, there is the saying “Physician, heal thyself,” which suggests the problems a doctor faces when he or she undertakes self-diagnosis. Then there’s the advice: “When going into a barbershop, always choose the barber with the worst haircut: He’s the one who’s been giving the other barbers their great haircuts.” And so on and so forth. In business we have our own funny stories. HR has problems with staffing and IT has problems when it seeks to automate its own services. Finance, remarkably, is immune; I’ve never heard of controllers being not able to manage their own budgets. At HP, we had the experience of “Physician heal thyself” when applying business analysis (read supply chain management) to IT processes, with some good results, and I’ll share with you the way we approached this. Continue reading