Tag Archives: center of expertise

Demanding

To paraphrase Tolstoy “All successful Supply Chain teams look the same. All struggling Supply Chain Center of Excellence (COE) teams suffer in their own unique way.” One problem I’ve seen many times is a successful Supply Chain COE team, one which is successful in strategy, process optimization, streamlining – “transformation” – tends to have demand which very quickly outstrips their ability to perform work. Our team at HP grew in demand from 4 to 10 to 20 to 200 (sound of a faint explosion in the distance). Even with a well-performing team of 10-20 people, before there was a huge demand, we struggled with one critical thing: planning. Continue reading

Keep On Keeping On

Someone told me a bad joke this morning “How is Winnie the Pooh like Jack the Ripper”… They both share the same middle name. In Six-Sigma “DMAIC” or “DMADV”, there are five distinct phases of work, in what my company uses there is “SCADD”, or five distinct phases of work, in SCOR there are five distinct phases, in many methodologies there are 4, 5, 6 phases of work… and they all somewhat share the same ‘middle’ name, or analysis. I’ve written before here about not getting locked in ‘analysis paralysis’ by focusing on designing an analysis plan to answer a question, usually a question about what is a root-cause issue in business performance which doesn’t meet a requirement. However, finding a root-cause issue is not the same as solving the problem, and that’s the focus of my interest today. Continue reading

It Depends

The promise of Supply Chain re-engineering, like other management techniques, is the promise of a kind of business utopia where your business is growing, reducing costs, and simultaneously improving performance, all in a wonderfully self-optimizing system. Business people, however, are frequently rational, and to a rational business person, this utopian promise sounds a bit too good to be true. If you want to build up confidence in a supply chain center of expertise (COE) group, I’d suggest you try different tactics. A utopian solution is too hard to sell. Continue reading