Prior to founding Process Core Group, the partners created Compaq’s, later HP’s, IT BPM function under CIO Bob Napier, bringing together IT and business. The IT BPM function significantly improved the viability and return of small to large process and IT re-engineering projects. Our biggest project was the management and execution of the HP/Compaq supply chain and supply chain IT merger. The team developed a multi-year roadmap for supply chain migration, integration and retirement for Compaq and HP computers, servers and devices.
Having grown the team to over 200 BPM professionals globally, we turned our attention to HP’s services organization, marrying HP IT Internal BPM capability and external focus and created a second set of IT BPM teams, resulting in an organization of over 100 individuals globally with more than 20 clients in their first six months of operation. HP’s Indian teams (a Wipro & Infosys competitor) were trained to form a very-low-cost center of excellence for HP as BPM continued to expand.
Example internal projects include: Customized product manufacturing insourcing, Outsourcing of warehouse operations, Channel process redesign based on customer complaints, CRM copy/paste. Contact us for more information.
Process Core Group continues to be contracted by HP to speak with and solve problems for clients, for example helping with the design and deployment of the BENQ/Siemens acquisition in their Telco business. By developing a step-by-step plan with Process Core Group’s guidance, the IT/BPM groups within the new cellphone giant were able to launch immediately into merger planning and deployment without the political delays and uncertainty of goals inherent in any acquisition so complex.